We Anverally and Sons (Private) Limited strives to provide a pleasant and comfortable shopping experience and pay attention to customer service with each order we receive.
The customer may cancel the order within 8 hours after him/her place the order.
If the customer happen to receive a ‘damaged’ or ‘incorrect’ item, the customer can return the item by raising a refund or exchange query by sending an email to firstname.lastname@example.org with the following details within 24 hours after receiving the order:
Order number, product quantity, reason for the return, an image of the ‘damaged’ or ‘incorrect’ item, and email registered in www.anverallytea.com.
For the items acknowledged as 'damaged' or 'incorrect' we will request the customer to return the purchased item. All returns should be made within 14 days for the international orders and 07 days for the local orders. Customers should ensure that the returned product is unused, with the undamaged packaging and in its original and re-saleable condition. If we find that the product has not been returned in the above condition, the return will not be approved for a refund or an exchange.
Once the return is approved we will refund the price of the item and the courier/freight charges customer had incurred to return, to the purchaser’s account as store credits or as a bank deposit within 14 working days of the receipt of the returned product or we will make an exchange within 14 working days of the receipt of the returned product.
*Please note that items purchased through special promotion, sales, or clearance are final sales and not eligible for returns*
* The returns due to personal preference will not be allowed (eg: you decided that herbals are not your cup of tea)*